by Hattie Hasan | Oct 19, 2012 | Business, Training, Want to become a plumber?
Trainees contact us an a daily basis asking about becoming an apprentice plumber with us. I’m sorry to have to burst your bubble. In spite of what the government tell us, apprenticeships in plumbing (more so than many other trades) are about as rare as a black...
by Hattie Hasan | Sep 10, 2012 | Business, For Customers, Want to become a plumber?
Is good service enough? Sadly, it seems that in the plumbing trade what most customers remember are the bad experiences even if they’ve received good service from you. Customers are being taught by the media and unscrupulous traders that they will be ripped off,...
by Hattie Hasan | Sep 10, 2012 | Business, For Customers, Want to become a plumber?
In the construction industry customer service isn’t taught. In fact our trainee builders, plumbers electricians receive exceedingly poor customer service from the majority of training institutions and companies. Since most have little life experience outside...
by Hattie Hasan | Aug 29, 2012 | Business, For Customers, Want to become a plumber?
How come we as a nation here in UK have been trained to expect such terrible customer service? How did we allow this to happen, so that we’re gushing with gratitude when someone merely does their job? I saw a post on Facebook recently, we have an interest in...
by Hattie Hasan | Jul 2, 2012 | Business, For Customers, Want to become a plumber?
Usually customers want three things in plumbing, something that works well, something that looks amazing and essentially, that’s the right price. How do these combine? Which are the priorities? The look is something a customer can see and comment on as the work...
by Hattie Hasan | Jul 2, 2012 | Business, For Customers, Want to become a plumber?
What has plumbing got to do with jazz and improvisation? Not the improvisation of cobbling any old thing together, but of the aliveness of never knowing what’s coming next, like in music. A plumber working on a building site, installing and working from a blank...
