by Hattie Hasan | Sep 10, 2012 | Business, For Customers, Want to become a plumber?
Is good service enough? Sadly, it seems that in the plumbing trade what most customers remember are the bad experiences even if they’ve received good service from you. Customers are being taught by the media and unscrupulous traders that they will be ripped off,...
by Hattie Hasan | Sep 10, 2012 | Business, For Customers, Want to become a plumber?
In the construction industry customer service isn’t taught. In fact our trainee builders, plumbers electricians receive exceedingly poor customer service from the majority of training institutions and companies. Since most have little life experience outside...
by Hattie Hasan | Aug 29, 2012 | Business, For Customers, Want to become a plumber?
How come we as a nation here in UK have been trained to expect such terrible customer service? How did we allow this to happen, so that we’re gushing with gratitude when someone merely does their job? I saw a post on Facebook recently, we have an interest in...
by Hattie Hasan | Aug 26, 2012 | For Customers
The Bank Holiday is one of the very worst times to have a plumbing emergency but it appears they’re an inevitable part of the long weekend. It’s only lunch time on Bank Holiday Sunday and already we’ve had an emergency call. One of our regular...
by Hattie Hasan | Aug 8, 2012 | For Customers, Want to become a plumber?
I’ve been working with women plumbers for several years now and am constantly amazed at their passion. Passionate plumbers aren’t common, but the women who choose plumbing, pretty well have to be to go the distance. So why do women choose something so...
by Hattie Hasan | Jul 2, 2012 | Business, For Customers, Want to become a plumber?
Usually customers want three things in plumbing, something that works well, something that looks amazing and essentially, that’s the right price. How do these combine? Which are the priorities? The look is something a customer can see and comment on as the work...
