Blog
Terrible Customer Service
How come we as a nation here in UK have been trained to expect such terrible customer service? How did we allow this to happen, so that we're gushing with gratitude when someone merely does their job? I saw a post on Facebook recently, we have an interest in posts...
Bank Holiday Plumbing Emergency
The Bank Holiday is one of the very worst times to have a plumbing emergency but it appears they're an inevitable part of the long weekend. It's only lunch time on Bank Holiday Sunday and already we've had an emergency call. One of our regular plumbing customers had a...
Why do women plumb?
I've been working with women plumbers for several years now and am constantly amazed at their passion. Passionate plumbers aren't common, but the women who choose plumbing, pretty well have to be to go the distance. So why do women choose something so dirty where they...
What do Customers Want?
Usually customers want three things in plumbing, something that works well, something that looks amazing and essentially, that's the right price. How do these combine? Which are the priorities? The look is something a customer can see and comment on as the work...
Plumbing and the Art of Improvisation
What has plumbing got to do with jazz and improvisation? Not the improvisation of cobbling any old thing together, but of the aliveness of never knowing what's coming next, like in music. A plumber working on a building site, installing and working from a blank canvas...
Is Your Plumber a Dreamboat?
Your plumber may be gorgeous (or in the majority of cases probably not) but that's not what we're talking about. What your plumber always dreamed of being has huge significance for you as a customer. It may come as a surprise but the women who contact us at Stopcocks...
Why Women Plumbers
It's probably true to say that when it comes to buying new things for the home, it's the woman of the house that takes charge. She decides what's needed, and then she goes out and chooses it. (She may get someone else to pay for it). When the house 'breaks' it is...
Money, Money, Money
Over the last few days I've spoken to four different people about money and finance. One said I should go down the traditional route and see a bank, and posed the many questions a bank manager would ask. (He advised that I don't put VW to supply fleet of Caddys, in my...
Save Emergency Plumbing Fees!
You would think that as a plumber I would be trying to get you (the public) to call us out at the drop of a hat. Well, you’d be mistaken. Emergency plumbers are amongst the most expensive to call out. In panic, people are willing to pay silly amounts to get someone to...
Toolbox Essentials
Toolbox Essentials It isn't essential for your first toolbox to cost you an arm and a leg! The fourth Tutorial for Stopcocks Women Plumbers by Hattie Hasan author of The Joy of Plumbing; a guide to living the life you really really want (http://joyofplumbing.co.uk)...