We know what it’s like; we’re just like you. Our women plumbers have homes to take care of, busy schedules and budgets that are not bottomless pits.
None of us want to wait around all day for someone who doesn’t turn up. And none of us want to be messed about by tradespeople.
Excellent customer service is what we strive for
That’s why all our plumbers will get as much information as possible over the phone before coming to carry out work for you. If it means that they can reduce the number of times they come to your house that doesn’t only reduce what you pay, it is less inconvenient for you (and them).
Sometimes our women plumbers may ask you for information like model numbers before they come so that they can get particular parts or specialist guidance from manufacturers to reduce diagnosis time.
Sometimes they may even ask you to send them photos so that they can get a clearer picture of what you’re telling them. All of these things mean that they are working on your job before they come out to see you, by making sure they fully understand what is happening.
This is necessary because the plumbing in every house is unique. Every time anyone works on your house they leave their own stamp on it. Sometimes that makes things simpler for the next tradesperson and sometimes it doesn’t. Even D.I.Y. leaves a stamp on your home and it’s systems.
Our women plumbers work on your home holistically. That is, they take everything into account to create the best solution for you rather than just coming in and doing what seems quickest or easiest. They pay attention to your priorities and they are all very determined.
Many customers have said that our plumbers have fixed stubborn problems that several other plumbers have been to look at, or attempted to sort out unsuccessfully. Perhaps it is a character trait of women who choose to become plumbers that they have to be more determined than most people.
Several of our plumbers have said they love plumbing because they like to see something through to the end and also it’s very important to them to have satisfied customers. They feel it is a vital and rewarding part of the job to complete what they’ve started and come up with solutions.
Find out more about our women plumbers here
